How do I raise a support ticket?

Four ways: call the helpdesk on 0333 0444 323, use the web service-request form, raise it yourself in the client portal, or book a call. The Raise a Ticket section above walks you through each option.

How does remote support work?

Call us, then go to dragonflyit.support and enter the 4-digit code your technician gives you. You watch the whole session and can end it at any time. Each code is one-time only.

I've forgotten my Microsoft 365 / email password. What do I do?

Raise a ticket or call the helpdesk and we'll reset it securely and confirm your identity first. For security we never reset passwords by email request alone.

My internet or email is down, is it just me?

Check the System Status section above for any known issues. If everything shows operational there, raise a ticket or call so we can investigate your specific setup straight away.

What are your support hours?

The helpdesk is staffed Monday to Friday during business hours. For business-critical outages outside hours, call the helpdesk or office line and follow the prompts priority incidents are triaged first.

How do I get access to the client portal?

If you don't have a login yet, just ask us raise a ticket or call and we'll set you up so you can track your tickets and history.

Can you help if we're not near Northampton?

Most support is delivered remotely, so location is rarely a barrier. For on-site work we cover the Northampton–Milton Keynes corridor and into Buckinghamshire.

Client Hub Atlas CS

Checking status...Helpdesk0333 0444 323 Raise a Ticket Log In ← Main Site

Your IT department, on demand

Welcome to the Dragonfly IT
Client Hub

One front door to everything: raise a support ticket, start a remote session, check live system status, or book a call.
Managed IT support across Milton Keynes, Northampton, Towcester, Brackley and Silverstone,
backed by 25+ years of enterprise experience.

Raise a Ticket Start Remote Session Call Helpdesk Create Free Account

New here? Create a free account in seconds, or log in if you already have one.

Quick Actions

Raise a TicketLog a new support request, the fastest way to reach us.Open form →

Remote SupportLet a technician connect to your screen with a 4-digit code.Connect →

AtlasSign in to Atlas, Dragonfly IT's client platform for documents, tickets and assets.Open Atlas →

Ticket PortalTrack your tickets and history in your Dragonfly IT Client Portal.Sign in →

System StatusLive operational overview of our services.View status →

Book a CallGrab a free 30-minute slot, no obligation.Book now →

Call HelpdeskSpeak to a technician now on 0333 0444 323.Call →

Email SupportSend the helpdesk an email at [email protected].Email →

Microsoft 365Sign in to your Microsoft 365 apps and mailbox.Open 365 →

Contact UsGet in touch with the Dragonfly IT team.Contact →

Client Portal LoginSign in to your Dragonfly IT account.Log in →

Dragonfly InsightsGuides, advisories and updates from our team.Read latest →

Cyber Security AssessmentGet a free assessment of your business's cyber security posture.Get assessed →

Book a DemoSee Dragonfly IT's platform and services in a free walkthrough.Book a demo →

Service Status

status.dragonflyit.co.ukLive

Checking live service status...Pulling the latest status from each provider.

Last checked --:--:--

Connecting to monitoring feed...

25+ yrsEnterprise IT experience

MicrosoftCSP Partner

MK · NorthantsCoverage area

Remote + on-siteHow we support you

Raise a Ticket

Four ways to reach us

Pick whichever suits you. Every route lands in the same system and gets the same fast response. In a hurry? The phone and the web form are the quickest.

Call the HelpdeskFastestSpeak to a technician directly on 0333 0444 323, Mon–Fri, business hours. Best for urgent issues.

Call now→2

Web Service Request FormFill in a short form on our website and we'll pick it up straight away. Great for non-urgent requests with detail or screenshots.

Open the form→3

Raise it Yourself in the Client PortalLog a ticket directly in our system, then track its progress and full history. Secure client login required.

Book a Call to DiscussNot sure what you need, or want to talk it through first? Book a free 30-minute slot in the diary at a time that suits you.

Book a meeting→

Emergency outside hours?

For business-critical outages, call the helpdesk on 0333 0444 323 or the office line 01908 040678 and follow the prompts. Priority-1 incidents are triaged first.

Remote Support

Start a Remote Session

When a technician asks you to, you can let us connect securely to your screen to fix things fast, no software headaches, just a quick code.

Connect in seconds

Head to our remote support page and enter the 4-digit code your technician gives you. That's it, we'll take it from there, with you watching every step.

••••

Open Remote Support

Call us firstRing the helpdesk on 0333 0444 323 so a technician can help you live.

Go to dragonflyit.supportOpen the remote support page. The button below does it for you.

Enter your codeType the 4-digit code the technician reads out to you.

Watch it get fixedYou stay in control and can end the session at any time.

You're always in controlA session only starts when you enter the code, and you can end it any time. Nothing happens without your say-so.

You see everythingYou watch the whole session on your own screen. There's no hidden access and nothing runs in the background afterwards.

One-time codesEach session uses a fresh 4-digit code. Once it's over, that code is useless. No standing back door.

Powered by ConnectWiseWe use ConnectWise Control (ScreenConnect), an enterprise-grade, encrypted remote support platform trusted by MSPs worldwide.

What We Do

Services

Explore all solutions →

Managed IT SupportYour whole IT estate, proactively looked after, so problems get caught before they cost you a day.

CybersecurityPractical, layered protection that keeps your business and your data safe from everyday threats.

Backup & ContinuityAutomated, tested backups and a real recovery plan, so a failure or ransomware hit never becomes a disaster.

Microsoft 365 & CloudLicensing, migration and day-to-day management of Microsoft 365, Azure and your cloud services, as a Microsoft CSP partner.

Networks & ConnectivityBusiness-grade firewalls, Wi-Fi, VPN and connectivity, designed, installed and looked after end to end.

Procurement & HardwareThe right kit and software licences, sourced and set up, ranging from a single laptop to a full office fit-out.

Our Stack

Platforms We Run For You

The trusted, enterprise-grade platforms behind your service. Each opens the vendor's own site; your logins to any client area are provided to you directly and secured by the vendor.

M3Microsoft 365CSP Partner AzMicrosoft AzureCloud AWSAmazon Web ServicesCloud · Partner GCGoogle CloudCloud · Partner SoSuperOpsService & monitoring CwConnectWiseRemote support BdBitdefenderEndpoint · MSP Partner SwSonicWallFirewall · Partner UiUniFiNetworks & Wi-Fi MkCisco MerakiCloud networking DtDattoBackup & continuity AcAcronisCyber protect VeVeeamData resilience

Knowledge Base

Quick answers

The things we get asked most. Can't find it here? Raise a ticket and we'll sort it.

Company

About Dragonfly IT

An independent managed service provider built on decades of enterprise experience: the IT department a growing business wants, without hiring one in-house. One point of contact, no jargon, and support that actually turns up.

CompanyDragonfly IT Ltd

Company No.15676092

We CoverNorthampton–MK & Bucks

Experience25+ years enterprise IT

AccreditationsMicrosoft CSP · HubSpot Partner

SupportRemote & on-site

One point of contactNo ticket ping-pong across a faceless team. You know who's looking after you.

No jargonWe explain things in plain English and tell you what actually matters.

We turn upRemote when it's faster, on-site when it's needed, across the MK & Northants corridor.

Contact